1 reviews | Active since Nov 2015
Telkom mobile cancellation process
I have a contract that was supposed to be due on feb 2018, I submitted papers or notice of cancelation in December as the requirement since I did not need their services anymore. Firstly their line 081180 call centre never picks up calls, secondly my contract is still active and affecting my credit score as I Did not pay assuming the contract has been closed. I have been sending numerous e-mails without any response and I’m worried that who will settle the bill that the contract Is standing on to this date.
Good day lwazivee,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Good day lwazivee,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Hi lwazi,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that your contract was cancelled.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi lwazi,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that your contract was cancelled.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,