Telkom Mobile - cancellation does not work

<p>I was notifed that my data contract would be due for upgrade - I called to cancel, but was told i could only do so 1 month before the expiration of the contract.</p> <p>I was then notified on 05 September 2016 that my (10 + 10 gig data only - no device) contract would be coming to an end, whereafter i called with 1 months notice in order to canel the contract.</p> <p>I called the provided number ( ********** ) to effect he cancellation.</p> <p>I was told that the contract was accordingly cancelled.</p> <p>To my surprise the contract is still ongoing, and i am still being invoiced for the contract.</p> <p> </p> <p>I accordingly called on the 02nd of November 2016 to complain about the above.</p> <p>I was told that the matter would be escalated to he cancellation department.</p> <p>My latest invoice/statement, as received on the 06th of November 2016, once again includes the contract.</p> <p>I called again on the 07th of November 2016, to my surpise nothing has been done on Telkom's side to end the contract.</p> <p> </p> <p>The case number provided to me is ********** 6.</p> <p> </p> <p>I demand a refund for any debited amounts related to the above, and further that the contract, as cancelled by myself 2 months ago, be cancelled by Telkom.</p> <p> </p> <p>This service is absolutely unacceptable, specifically where a contract has been terminated.</p>