Telkom mobile cancellation a nightmare

<p>on the 22nd of april 2016 i sent through an email with a cancellation form to telkom cancellation for my 5GB data contract which i app**** for online from March 2016. i was promised that the cancellation will take place after 22 days. every month i call telkom and send mails to their cancellation but nothing happens. today i'm told that my previous ref: ********** 2 was closed due to negligence on their side and a new one was opened instead ref: ********** 1. while this is going on telkom is busy deducting my account every month and never resolve this issue. on this day 2016-12-06 i was informed that Sibongile Malinga from customer care will call and update me. i'm still waiting, it's 8 months now since telkom has been deducting my account.</p>