Telkom Mobile Cancellation

<p>On the 12th of April 2016 I went into the Telkom store in Fourways mall to cancel a data contract that had run its 2 years and was on a month to month basis. Once I had completed the relevant forms I ask to have the SIM card deactivated which was done , on leave I asked I everything was in order and was told that it was and would receive a call to confirm the deactivation within the month. At the end of May 2016 I checked my bank statements and I was still being charged, I called the Telkom call center and was informed that they tried to call me once on the 11th of May 2016 but couldn't get hold of me , I have phoned back 6 times since then and get the same answer every time that they will send a email to the person handling the case and will receive a call shortly, I still have received nothing and was once again charge for the month. Case nr ********** 6</p>