Telkom Mobile canceled my contact but still it was running

My name is Samkelo Donisi (you probably do not care). Here is my story, I first took my contract with you since 2010. At that time you were still new (Mobile side) and you cared a lot about how your customers feel. My relationship with you has had its ups and down but overall I was happy. I bragged a lot to my friends about your excellent service and convenience. Also, in 2015 November I decided to renew my contract because I was still happy. The number in question is ********** . Fast forward to 2016, I decided not to cancel nor upgrade my contract. I was weighing my options because at that time I was no longer working but a student. In Jan 2017, I requested that my contract be cancelled, to my surprise when one of your consultant told me that I renewed the contract now I am on my third month (Not quite sure). I asked to advised me what to do, she told me to go to the store because it looks like on the “system” this was done at a store. I did not waste time, I went to Vangate mall, I must say the service there is appalling. They didn’t give a **** (excuse the pun) of what I said but directed me back to the call centre. I had to shout at the consultants on top of my lungs until the manager came back from what was said “lunch”. She was very helpful and understood my problem. She logged a request with your “back office” to have the matter resolved and promised me in 72hrs I will get a response. Furthermore, she told me that the contract was not upgraded but migrated to another package hence there was no device issued. Day and weeks went by with no response from your head office. I then decided to contact your call centre, Vangate store, twitter, Facebook with no help but I was told that I should wait for the back office. I must say my life rotated around you that time. I did not rest. I also logged a call with Hellopeter to have the matter resolved. Eventually I received a call from your “Back office” around about February. Your back office apologized unreservedly about what happened and they promised to cancel my contract with in an hour migrating it to prepaid. They also advised me that they reverse what was charged on my account, at that time I didn’t care, I was happy that my contract is finally cancel and I am on prepaid. From March, you have been debiting my account. Once again I called your call centre to find out what is the matter. Your consultant was very rude, I had to explain my story ten times and she didn’t give a damn to check on the “system” like other consultant do. She kept on asking for reference numbers. She went as far to ask me who I spoke to from the back office, where is your back office, what time and so forth and stuff like that. Now I lost my phone, I want to do a sim swap. I was told I cannot do a sim swap because my account is outstanding and the contract is still running. Please tell me how? How is it my contract running but it was cancelled by your back office and migrated to prepaid? Like how? I am willing to fight this even if it goes to the public protector because you are taking me for a ride. Not only that, but you are looting from the poor. I am a student for crying out loud that’s why I wanted to cancel this contract. Furthermore, you are damaging my credit records. I am trying to imagine how many people that are going through this because of incompetence of your staff. I know you going to say you tried to get back to me, please get back to me via email on ********** ********** I do not have a phone because you are refusing to do a sim swap.