1 reviews | Active since Mar 2018

13 Mar 2018, 08:29

Telkom Mobile canceled lines

Item: Telkom
Rating: 1
Author: Jaunne V

Well this is day 17 after my 3 lines with TELKOM mobile (8ta) has been wrongfully canceled by them after a systems upgrade. I logged a case on the 27 February 2018 and was promised the lines will be reconnected with in 9 days, because they have a big back log. It is day 10 now and nothing. If you call the call center the front end call operators are doing there best to field your problem, but even they are not getting feed back from there managers or the back of house where it seems the the biggest problems are. Mangers promised to get back to you but they don't. Apparently my case is very impotent to them it was even RED FLAGGED for high priority, that's a lie. I wanted to move to another network but I have to pay R 20 000.00 plus to get out of my contracts. And yes my accounts are up to date. In the last 9 years I have spend +-R 395 000.00 on mobile accounts with TELKOM mobile.

I wonder if there is any senior manager that will be brave enough to come out behind the TELKOM mobile curtain and sort my problem out today. CASE NO. ********** 1

Helpful (0)

Replies (4)

Telkom's replyOfficial

03 Apr 2018, 10:52

Good Day

Thank you for allowing us the opportunity to assist further on your query.

An agent will be assigned to further investigate and assist with this query.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

Telkom's reply03 Apr 2018, 10:52

Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

An agent will be assigned to further investigate and assist with this query.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

Jaunne V's updateReviewer Update

05 Apr 2018, 07:51

Thank you Tumelo I have spoken to Tandeka at the Durban branch today, she said that they can not reinstate my 3 lines because of the Credit states and that there is payments outstanding. I did not pay 15 March 2018 account because of no service from Telkom side. I don't know of any other accounts outstanding and there were no bad credit scores against my name. Telkom expects me to pay R21000 because of early cancellation but I did not cancel the contract . All 3 the accounts have limits on If they want me to pay the accounts to end of contract they can just as well reconnect and I can use them and pay as per normal. I have been a loyal customer of Telkom for a very long time and expect better service.

Jaunne V's update05 Apr 2018, 07:51

Reviewer Update

Telkom's replyOfficial

13 Jun 2018, 11:35

Hi Jaunne ,

Thank you for getting in touch with us, we apologise for the late response.

Kindly be advised that you are advised the account *** has a past due amount of R17,367.47 as it was written off, payment needs to be made before contracts can ce reinstated.

Experian Bureau (consumers): www.experian.co.za or ***.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

Telkom's reply13 Jun 2018, 11:35

Official

Hi Jaunne ,

Thank you for getting in touch with us, we apologise for the late response.

Kindly be advised that you are advised the account *** has a past due amount of R17,367.47 as it was written off, payment needs to be made before contracts can ce reinstated.

Experian Bureau (consumers): www.experian.co.za or ***.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

Jaunne V's updateReviewer Update

14 Jun 2018, 13:12

Good day Launa, the R17367,47 amount is the penalty amount Telkom wants me to pay for early cancellation of my 3 lines. These lines only expires 2019.

Jaunne V's update14 Jun 2018, 13:12

Reviewer Update

Good day Launa, the R17367,47 amount is the penalty amount Telkom wants me to pay for early cancellation of my 3 lines. These lines only expires 2019.