Telkom Mobile Cancelation Nightmare

Cant cancel my LTE account, keep getting debited. on a month to month. This has been going on since Feb 2018.

I have been into the store, been told to call call center, called them got given a form and a email address to email ********** which is the wrong email address which I found out 1 month later, Then I emailed the correct email address. Nothing... Then I went into the store and they said we can cancel it instore. Still nothing.

I have tried, twitter, facebook, comunity forums, calling, stores. Please cancel this account and reverse the charges,

Or if you cant do this send me a email address so I can send a letter to your legal team.