Telkom Mobile - Calling customer a **** to her face

<p>With regards to my Telkom Mobile saga that has been going on for a week already - after 2 Hello Peter complaints a lady by the name Brilliant just called me to tell me that on her system it shows that Telkom has issued me with 1GB of data and that I have used it up. My issue is that Telkom mobile is charging me for 1GB of data, but I am only issued with 500MB of data. I asked Brilliant if she is actually suggesting that I am lying about the fact that I get issued with 500MB of data and not 1GB. Her answer was: Yes, that is what I am saying. So when Telkom Mobile starts calling paying customers ***** to their faces because their staff doesnt know how to support their products, what are we supposed to do? She also refused to put me through to her Supervisor when I got upset. Why is Telkom Mobile so useless that they cannot even support paying customers with a service?</p>