Telkom Mobile Call Centre worst you can get !!

Bought a Telkom mobile Huawei LTE Wi-Fi system in March'15 and when bought were promised the best system with the best service one can ever buy, what a lot of nonsense !! Firstly we waited days for the unit to be activated and after reporting it to Hello Peter it was enabled the same day. Six days ago it lost connection and my worst nightmare started when calling the Telkom help line!!! Every time I phoned, the operator told me that my system was disconnected and could not find the reason and a call will be logged and will come back to me as soon as possible. I have now reported it on several occasions and just now was told that they still do not know why my Wi-Fi system was disconnected and will report it and will take 72 hrs for my call to be processed. <br> When I bought the system it took 20min to do the sale but nobody told me that once the system is down it will take days to get it up and running again!!!!