Telkom mobile call centre useless

I have both cellphone and data contract with Telkom mobile, I have defaulted the account last month. Both account were closed, and the money was debited for both last month and this month on 25 April, but the accounts are still disabled. The call centre told me it will take 7-14 working days, I tried to escalate this to relevant department, explaining the urgency of this, but am dealing with robots who are reading scripts about 7-14 working days. Please assist, this calls out for my desperate action.