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Nadeem A

1 reviews | Active since Mar 2015

17 Oct 2016, 16:47

Telkom mobile call centre hangup on me

<p>I called the customer care line 180 to findout about my spend limit. After being put on hold for 20mins, the call ended unexpectedly. I had to wait so long just to findout what my credit limit is, AND then get the call dropped.</p> <p>Perhaps you should listen to the call whoever the TEAM leader is and get your agents jacked up on what is going on.</p>

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Replies (2)
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Nadeem A's update17 Oct 2016, 17:08
Reviewer Update

The agent tried to call me back but I was unavailable.

Telkom
Telkom's reply18 Oct 2016, 09:31
Official

We have tried contacting you telephonically with no luck.


Kindly note that we have sent you an email.


We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team