Telkom Mobile Call Centre Agents Services sucks!

I wrote a review yesterday about Telkom & their pathetic call centre service. I managed to get through to a consultant today via "chat to an agent" The agents name was Tshepo Ntsane. Personally I felt, he was very impatient during the chat & didn't wait for me to state what ever I needed to query. The info I needed was regards to my debit order & outstanding amount. I advised him that, I missed a payment on the 26th of Feb, because I wasn't paid early for that month, however I called around the 12th of Feb to changed my debit order date & was advised it was changed with immediate effect.

However it was only going to be effective from the new month. I made a payment on the 16th of March for my outstanding balance of R495.50. On my new statement the payment reflects & shows Total due by the 7th of May, for R1051.94. The consultant couldn't seem to understand, as I wanted to know know, what I will be debited for the month of April??? I usually get debited R495.50 each month. I missed one payment & done it via EFT so my outstanding balance for this month should only be R495.50 & not what the consultant saw on my statement (R1051.94) The last chat I had with the Telkom Agent, I confirmed that my next debit will be on the 5th of April & this is what I wanted to know, my amount that will be debited today.

Ive been trying to get hold of a consultant since last week?!

I never had problems with my Telkom Mobile account before & always had efficient assistance from agents I used to chat to.

This is highly disappointing!