Telkom Mobile Call Centre

After numerous calls to the Call Centre, a visit to your store in Canal Walk (where I was told they are unable to assist me & put me on the phone with the call centre AGAIN) and tweets. I was shocked to find out, after one last attempt at your store in Cavendish. That there was no reference number, notes or any additional information linked to my account. <br> <br> This is becoming really ridiculous, I have been debited twice with no explanation as to why. Yet my phone is still of no use to me. I was promised feedback so many time, along with contradicting \stories"and still I paid for a service of which I am unable to use."""