Telkom Mobile Call Agent Refuses To Put Me Through To Complaints Department

<p>I have not been able to make calls, smses and check airtime for the past five days and every time I call the call centre they tell me it is a sim card problem. </p> <p> </p> <p>I, then, ask them if it is a sim problem then I should not be able to buy airtime online and use data and they agree. I follow up by saying then it cannot be a sim card issue because I am able to use mobile data, Telkom Mobile Data. I am, then told we cannot help you until I put my sim in another phone.</p> <p> </p> <p>I tell Jaqueline, from the call centre, that I do not have another phone that takes micro sim and since I am able to use mobile data we have concluded that it could be something other than the sim card. I ask Jaqueline for a reference number for the call and she says THERE ARE NO REF NUMBERS for the calls and I should just use her name and the time of the call, which was 11:40am. </p> <p> </p> <p>I ask her to put me through to another consultant, after she told me she cannot help me unless I somehow find another phone with a micro sim and test a solution we have already ruled out as a problem. Jaqueline tells me THERE IS NOBODY I CAN SPEAK TO BUT HER as her superior and colleagues are not in the office. </p> <p> </p> <p>Thereafter, I ask Jaqueline to put me through to the complaints department and she refuses to, and finds it more suitable at this point in time, to ask me why do I want to complain? </p> <p> </p> <p>I try numerous times to get her to put me through to the complaints department and Jaqueline eventually puts me on hold. At this point, the R35 airtime I had bought for the sole purpose of getting assistance, had gone to waste as the call cut, 15mins later...with no assistance received. </p>