Telkom mobile

I bought Telkom airtime via my bank app on 28th October but my account was not credited due to some error at Telkom I sent them an email enquiring the airtime and was asked for documents which I sent and was promised that it will be credited within 72 hours up to this day I am still begging Telkom for something I paid for. I am so disappointed at Telkom mobile...I want my airtime today and without begging for it