Telkom Mobile black friday deals a ****!

Telkom mobile with shocking customer service. Telkom call centre contacted me on Black Friday after I requested my contract upgrade be processed. Having a 20 minutes engagement with the agent, he verified my identity and confirmed my upgrade has been processed. I should wait 8-10 working days for the courier company to make contact regarding delivery.

20 days later I am continuously contacted by call centres agents to upgrade my contract as no record of my upgrade is on the system. After numerous requests for assistance via the call centre agents who just drop the call after I query my upgrade, Marlon had made contact with me. Marlon was fantastic and agreed to investigate and provide feedback. He honoured his word and escalated to his team leader who reverted with feedback regarding my contract.

Marlon indicated that the individual who contacted me on Black Friday was being dealt with but unfortunately they cant deliver the devices or provide me with the contract I had signed up for. I requested his team leader contact me with feedback as the contract is binding between Telkom and myself. Their errors need to be resolved on their end as I have a binding contract. If this was the otherway round, i would be handed over for debt review.

To date I wait for the team leader to contact me regarding my upgrade.

Service from call centre agents to the help line is useless to get anything sorted.

Telkom really disappointing and perhaps its time for a change of service providers.