Telkom mobile billing useless

I have opened a mobile account with Telkom in June and have had problems with Telkom eversince.

I saw on my bank account that Telkom did not deduct my fee from my account.

I had an online conversation with Pinky Hadebe from Telkom, 7 August. I also disputed my accounts several times via the Telkom app, online chats and e-mails. Refs. ********** 0, ********** 6, ********** 6 , ********** 0

I made manual payments every month to Telkom when I saw that my subscription amount was still not deducted. This month I was charged with a payment rejection fee of R202 for an error that Telkom made with my subscription deduction. I did give Telkom my banking details and Telkom have 3 month banking statements that I gave the day I subscribed. I cannot understand why there is a problem to deduct it from my bank account and that I have to pay for a fault that is clearly with Telkom.

After several unanswered e-mails to ********** this is my last resort. Hope we can settle this ASAP.