Telkom Mobile Billing query #2

Item: Telkom
Rating: 1
Author: craig W

<p>They have still not addressed my first query and its been 3 weeks now. What more does one have to do based on this bad customer experience? Close accounts and never come back? The social media team continue to copy and paste responses, and they even went as far as to ask me to send my details AGAIN because they are too lazy to look at my original post on Twitter = pathetic!</p>

Helpful (0)

Replies (2)

Telkom's replyOfficial

27 Jul 2016, 07:22

Hi craigcdw

Thank you for making contact with us again

This response serves as confirmation that your query has been received and we will provide feedback soon.

We really do apologize for the delay.

Your reference number is:AI***

Regards
Luleka
Telkom Social Media Team

Best regards,

Telkom's reply27 Jul 2016, 07:22

Official

Hi craigcdw

Thank you for making contact with us again

This response serves as confirmation that your query has been received and we will provide feedback soon.

We really do apologize for the delay.

Your reference number is:AI***

Regards
Luleka
Telkom Social Media Team

Best regards,

craig W's updateReviewer Update

27 Jul 2016, 07:32

Ag, don't bother. Going to close my accounts soon.

craig W's update27 Jul 2016, 07:32

Reviewer Update

Ag, don't bother. Going to close my accounts soon.