RC
Russell C

1 reviews | Active since Feb 2016

04 Feb 2016, 01:26

TELKOM MOBILE BILLING & PAID BUT I'M DISCONNECTED?

I signed up for a new R499 p.m. 24 month contract at the end of Oct last year. Problems began day 1, & still remain unresolved, despite referrals up the line.They did not manage the porting of my existing number correctly and so the line did not work for the first 3 weeks of the contract, & yet still billed me the full costs as if I was using the contract minutes, data & SMS bundles (although I couldn't). They ran massively inflated debit orders for the 1st two months, well in excess of the R499 contract, and well in excess of the R600 p.m. debit order limit written by their staff onto the forms that I signed. Regional manager for Telkom Mobile, Strini Mandri, emailed the Gateway staff to sort the account billing out, but seemingly they did nothing.<br> Upon return from annual leave in mid Jan, I called Telkom Mobile Call Centre and they said they'd already handed me over to Collections as R1097 was in arrears. To keep my record clear I paid that via instant transfer to their Absa account, listing the long ref#. They still suspended my line and for the last 2 weeks plus, I've had no network connection (no calls in/out), despite account being up to date. Tried Call Cntr twice but no joy

0
Replies (2)
Telkom
Telkom's reply04 Feb 2016, 07:47
Official
Hello CasaCurtis,

Thank you for contacting us.

This response serves as confirmation that your query has been received.
Your reference number is SM196559.
Your query has been escalated to our mobile team for further assistance.


Kind Regards
Telkom Social Media Team
Telkom
Telkom's reply04 Feb 2016, 07:47
Official
Hello CasaCurtis,

Thank you for contacting us.

This response serves as confirmation that your query has been received.
Your reference number is SM196559.
Your query has been escalated to our mobile team for further assistance.


Kind Regards
Telkom Social Media Team