Telkom Mobile Billing is in a mess and ignores CPA

I have cancelled a 24 month contract with Telkom Mobile for a LTE Router and 10 GB Promo within 36 hours after activation of my data simcard on the 15th of October 2014. The LTE router in its original packaging with simcard was returned to Telkom, together with the cancellation documentation. <br> I have more than six open case reference numbers at Telkom Mobile Billing Department, dating back to 3 December 2014, requesting Telkom Mobile to correct my account and refund me with money incorrectly deducted from my bank account. Telkom Mobile's Billing Department has now handed me over for Debt Collection. I have receved the following sms for Nudebt : Mr LD P a trace locator has been added to your Credit Bureau profile due to a default on R 2187-70 on Telkom Mobile Ref ***. <br> All people must be aware that Telkom Mobile cannot resolve billing issues<br>