Telkom mobile billing horror - true story

I cancelled my telkom mobile router contract 1 month prior to contract ending in April 2017, with the intention not to go onto month to month billing. After a month or two I then noticed the service was still active and resent cancellation.

Without noticing since, i was still being debited monthly up till October 2018 ? i then blocked the debit order, asked my bank to recoup sept/ oct debit orders, called in to open a case with telkom etc. Each agent promised to rectify and arrange my refund backdated to 2017, but no one assigned it to the required department

Instead of a refund i was listed on credit bureau. I am still fighting for telkom mobile to acknkwledge my 2017 cancellation request and while contract is now cancelled effextive Oct 2018, I am STILL sitting in their collections book as slow payer....wow telkom mobile, you will not be getting my vote EVER again. Ur reviewed customer value proposition is a f****!!!