Telkom Mobile Billing Disaster & Highly Dissappointing Customer Service

<p>I took out a 20gb FreeMe cellphone contract with Telkom at the beginning of April 2017. The service consultant made a mistake and took out a 1gb FreeMe contract as well as a 20gb FreeMee contract. However, promised me that the incorrect contract (1gb FreeMe) would be cancelled and I would not be billed for it. I only received one cellphone and one sim card. I received a case number in SMS form for this incorrect contract and cellphone, only for it to be processed and appear on my monthly statement a month later and as such I am sitting with a statement/bill that not only includes charges for TWO cellphone contracts, but ALSO includes a termination penalty of R16,500!! I called Telkom again, to clarify this issue and point out this mistake only to be given another case number. I am highly dissapointed in the fact that I can't talk to SOMEONE in the billing department who is actually dealing with this billing mess. My concern is that this case is only going to get processed a month later again, and I have to pay for a mistake I never made in the first place. It is also extremely dissapointing that I am the one who has to keep calling the Telkom helpline and all i keep getting are different case numbers!! </p>