Telkom mobile billing department the most pathetic service ever

Ref: ********** 6

I requested that my money that was incorrectly paid to Telkom mobile on the 21/09/2018 to my personal account. I was told that it would be done in 72 hours.

A week went by and nothing happened so I phoned back enquiring as to how far along my case was and what's happening with the refund. I was told that it would be transferred to my ADSL account which I never requested to be done in the first place.

Again I was told I have to wait another 72 hours and another week later, I was told the case is closed and the money was transferred to my ADSL account. When I checked with the ADSL department, the transfer was never done to them.

I phoned again last week and was told that my case was escalated and checking this morning which is the 25th October, I was told once again my case was CLOSED and the money was transferred to my ADSL account. Once again I checked with the ADSL department and once again I was told that they haven't received any money from Telkom mobile.

The person that was assigned to do the refund to my personal account, simply decided that they'll do the payment to the ADSL department when he/she got clear instructions to do otherwise.

On top of that this person is so *********** that he/she CLOSED the case for the second time already without doing any refunds. Now I'm told that they have to re-open my case which dragged along for FIVE WEEKS already and still not being resolved.

Does this person even know what he/she is doing if he/she can't even do a simple refund??????

HOW LONG DO I STILL HAVE TO WAIT FOR MY MONEY TO BE REFUNDED TO MY PERSONAL ACCOUNT LIKE REQUESTED IN THE FIRST PLACE?????????????????????????