Telkom Mobile Billing Department needs to catch a wake up!

<p>Telkom Mobile billing is still very young in terms of their basic processess, particularly with Reconcilling customer accounts. I missed payment for one month and it has been a 4 month long saga to sort! Why prompt people to make manual payments early in the month to restore their account and then continue to debit the exact same amount at the end of the month? I'm tired of having to go to my bank and then cancel their debits which happen unannounced. The billing department is also proving to be this mystical division which no one can reach. 72 working hours for case resolution is quite an SLA Guys. Wake up!</p>