Telkom Mobile Billing

<p>on the 04/08/2017 I received a statement for aug 2017 for a whopping R2127.70. I normally dont scrtunize my bill but this amount was reason for pause. upon review I found an amount of R349 for my rooter as add on data and another R336 x 2 on my 2 cellphone numbers. upon enquiry the call centre agent could not explain the charges for the rooter. The breakdown for the 061 number add on I agree with the add on for the 081 number I disagree with, as there is no breakdown provided , also I never purchased the add on data for the rooter. in addition there is another R500 I am being charged for, for the rooter apparently for data, this I was not advised on upon the sale. I went back three months and this amount of R500 is consistently being deducted. I moved to Telkom because it was cheaper, which now is not the case. I continously asked the agent when the sale was done for the rooter that there will not be any additional charges and they assured me, now I see there is an additional charge of R49. . I want to know why the additonal charges and why the R500 monthly for the rooter. as I type this I have been on the line with Telkom billing for 33 minutes, now I get told I purchased 10G of data which I never did!!!! I am highly dissatisfied with this and the trust and integrity has been compromised here.</p>