Telkom Mobile billed for services that I never got to use

I very dissatisfied on how accounts were handled by Telkom Mobile; I am billed for services that I never got to use, even with the product returned, my account was never closed and I carried on being billed. Being billed I had never received any statements from Telkom Mobile stating amounts owed and on what basis.

The matter occurred last year around March 2016, when I got called by a reseller on behalf of Telkom Mobile, they offer was to try out the new promotional item which was a LTE Router, which I could use for 4weeks free of charge - and if I satisfied with the product it could be taken upon contract.

Issues occurred after receiving the product, the sim card was never activated while I had in position, I constantly kept calling through the customer center and trying to have this resolved. Weeks had passed and nothing had being resolved - so I called in to have the product collected. Proof of collection attached

Couple months later I was listed on Transunion - On 01 September 2016, I disputed the matter and supp**** all necessary documents to Transunion. The listing was declared as being wrongful after all I thought matter was resolved between me and Telkom mobile.

After all this, matter is still not rectified with Telkom Mobile, infect the case was handed to legal department. I have called through the customer centre and I feel like am not getting any help - as they keep telling me they can only lodge a case, which would be investigated by the back office, which I can’t communicate direct to.

I look forward to your correspondence