Telkom Mobile being ***********

Telkom Mobile blocked my account on the 21st of April 2020 during the lockdown period for which I believe its their incompetency. I then called Telkom call centre on the 22nd April 2020 to understand the reason to this action. I was informed that the reason for my account being blocked is that telkom system only updated the outstanding amount for October 2019 only in March 2020. As per my knowledge the account was paid on the 7th of December 2019 via Pick and Pay, the amount paid was R 2,300 for November 2019 statement (Total amount as the statement was R 2,054.28) for which included the outstanding amount of R 681.59 for October 2019 (the reason my account is blocked) and R 1,798 was allocated to one of the account on the 7th December 2019. An additional payment was also made due to miscommunication from telkom side for R 260 on the 11 December 2019 for which Telkom was struggling with the allocation of full amount paid, then I sent an email to Telkon docs on the 17th of December 2019 to communicate the inappropriate blocking of my account.

I am then told that I should send proof of payment or pay the outstanding amount of R 681.59 not forgetting its lockdown, I use my Cell phone number to open the gate and Telkom for my internet router, I do not have means to scan and email and let us say it was the case I owe them the amount, it is during the month for which a payment is requested for an error or not proper communication from Telkom’s side. This is an issue for over Five (5) months as a result I am blocked without proper communication to indicate that there is an outstanding amount that I might not be aware of or an issue that can be corrected if communicated. As I have been back and forth with Telkom before regarding their accounts allocation issues. Regards

John Mpho Mtombeni ID *** Cell: ***