Telkom Mobile - Bad Service & *******

I have a BlackBerry10 device.I never knew that BIS doesnt work on it..I called Telkom Mobile call center several times explaining that I have a BB Q10 & seem 2 experience problems not being able 2 activate BIS on my phone.On my last attempt, after 3 weeks, I finally got assisted with my problem.I was informed by the consultant 2 go into the *180# menu 2 activate my BIS, which I did.After I did this, 2days passed & I stil didnt have internet service.I called d call center & a problem was logged.I was told that it wil take 3 working days 2 resolve this matter.That was 2 weeks ago.I last spoke 2 a supervisor called Jessica on 15 October 2015,who assured me that I was going 2 b informed about the process & why it was taking so long 2 refund my funds which has been deducted.Today is 22 October 2015 & I havnt heard frm them since.Is Telkom is the business of *********** their clients or are they so cheap that they cant afford to employ skilled employees? I recently migrated 1 of my Vodacom numbers 2 Telkom Mobile.I am ever so sorry.Vodacom might b a bit more expensive with their tariffs, but at least I got service from them.Its worth paying 2cents more for service.TelkomMobile, YOU SUCK!