1 reviews | Active since May 2016

31 May 2016, 08:19

Telkom Mobile BAD service

<p>So I app**** in 2015 for a iphone 6 contract phone with Telkom - Westgate and I went in, they said there was not stock and would let me know if my phone would be approved and when there would be stock. I never heard anything from them until I went to Telkom - Clearwater mall to apply for a contract phone 2016 a new year. I went in to apply the Monday and never heard anything from them, the wednesday I called and COULD NOT GET THROUGH, the Thursday I had to go physically into the store and when I got there the lady said she was about to call me to tell me it has been approved but there is no stock and there was a problem because I was already approved with a contract phone on another number in 2015 at Westgate branch but both of these stores never got back to me and its Tuesday the following week and I am struggling to get through to Clearwater mall over the phone. Its the worst service ever and its like False Advertising because none of their stores has i-phone 6 but they advertise and waist customers time. Pathetic service!</p>

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Replies (1)
Telkom
Telkom's reply31 May 2016, 10:02
Official

Hi gemaen-jordan-taylor

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.

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Regards
keagan
Telkom Social Media Team