Telkom Mobile bad service.

I am not impressed with the service. I bought a data bundle today 5GIG R301 via cell phone banking I then received the following SMS:

Dear Valued customer, we received your recharge request and apologise for the processing delay. Your reference number is [***]. Kind regards Telkom

I called the call centre and then I am told to get a statement and go to the bank and have it stamped by the bank! This is not my error and why would I have online and cell phone banking! Convenience of not going to the bank. Why does Telkom agents require my bank statements. I sent the agent an email and that email should be referred to the manager! and I got no reply. nothing. Telkom mobile does not deliver at all. Clearly they know that I have recharged that is why I received an SMS. I will be emailing them everyday until I get a response.