Telkom mobile bad customer service and breach of contract

I had the wost experience in a telkom mobile store yesterday evening.

Ive been in several times to rectify my contract i should be paying R350 for top up. They're billing me R700 apparently its an open line contract and i went in prior to the time to rectify.

Their staff members do not care that youre being over charged and are never keen to help rectify.

There was no manager in the store and i was told to come in during office hours to speak to a manager.. What do i do during the day? I work to be able to afford my contract.

Telkom is the worst network provider and i am disgusted by their customer service. The person i delt with kept interruping me while i asked basic questions and when i asked for my contract it could not be provided.

After a huge scene and walking out the store the consultant yelled "you will pay that money" so now apparently i am paying for someones incompetence who couldn't do their jobs properly in the first place.

They're quick to take your money, however when it comes to rectifying an issue they are the least concerned.

This is also breach of contract which they could not provide on my visit.

Please also tell me how you are billing me for an open line when i load my own airtime to make calls.