Telkom Mobile : Bad Customer Service

<p>To whom it may concern</p> <p> </p> <p>I have recently contracted with Telkom for the 1Gig March Big deal for R299.00 my contract with Glocell ended, and I was happy to go with you as my preferred service provider. I had to do an immediate sim swop in order to retain my old number which I use for business use.</p> <p> </p> <p>I received the device in March 2017, Order number ********** 26A. I needed to be connected so I used the Sim to do the activation and changes immediately, as I work for the Electoral Commission and must be activated at all times. During which I also discovered the device was the wrong colour, so I request to be changed and was later told that a courier service will collect. </p> <p> </p> <p>On the 05 April 2017, Courier IT came to collect the device waybill number ********** 6 and delivered to INGRAM MICRO contact ********** . I was later told by them that I must request a new order from Telkom</p> <p> </p> <p>Several Calls to Telkom Sales, was fruitless, no response and feedback. I then received a billing attached, where you now charging me for a device of which don’t have.</p> <p> </p> <p>I am not happy with the service I am getting, would like someone from Telkom to respond and how will I be compensated for the inconvenience?</p> <p> </p> <p>Your urgent response to the matter at hand will highly be appreciated</p> <p> </p> <p>Kind Regards</p> <p>Unsatisfied Customer</p> <p> </p>