Telkom Mobile Bad at responding

On December 11th Me and my Wife app**** online for tablets Telkom mobile, advertised on their web site after waiting for just over a week no one contacted us to say if our application was successful or not I then phoned 10213 to find out about it only to be on hold for 45min with no answer only a annoying tune playing over and over after phoning 180 they told me it takes 7 working days which should have been on the23rd I waited patiently today is 7th of Jan almost 15 working days later and still nothing. Just wondering now do you want my business or not I am also due for an upgrade, not sure if I want to after being with you for 4 Years I actually needed the tablets for Christmas for my kids, I am not a happy chappy after seeing the disappointment on my kids faces