Telkom Mobile

For the past few months , i have been struggling to talk to someone from Telkom , who can assist. I received a bill of R21k and when I enquired about on the Monday , I was told it is in the process of being reversed. I then called on the Friday , to be told it had already been reversed. On the Sunday R21k went off my account. I immediately had this reversed at my bank and then all my problems started and I have yet to find someone who can assist me in solving this problem. In the interim I am withholding all payments to Telkom until such time as this matter is resolved.