Telkom Mobile atrocious service.

I signed a new mobile contract with Telkom after my contract with Vodacom expired. I received my new phone on 19 Nov’18 & my number was ported from Vodacom. At first when my phone was operated under the Telkom number, everything worked fine, except that my ex-Vodacom number did not show. After a number of days, the correct number started showing & I was happy. After a few more days all users of service providers except Telkom & MTN, could no longer call me. I phoned Telkom Mobile customer service who assured me it would be rectified within 24-48 hours. After this period, nothing changed, so another call to their customer service number & again I was told 24-48 hours, on both occasions I was told that an e-mail has been sent to escalate the matter. Thereafter, nobody could call in to my phone, not even Telkom & MTN. So 3 days later I phoned them again & asked to speak to a manager, Miriam Mopedi, who solemnly promised that she would call me back by 14:00 the same day (Friday). She said that she had sent an e-mail directly to ‘porting’ whereas the previous agents had sent e-mails to their managers. This made me wonder whether managers then do nothing when they receive an e-mail from an agent. She even took my alternate number. Needless to say she did not keep her promise & I received no call. On Saturday suddenly when anyone called me on my ported number, it rang on my alternate phone although they dialed my primary (ported) number. At least they could phone me, the inconvenience of having to carry two phones around where ever I went, put aside. However from Sunday morning I was back at square one, nobody could call me again, just like before all calls just cut out. So how does Telkom expect their clients to pay for a service which is incomplete? I see on the app my invoice is ready for my account to be debited on 6 Dec’18. On each occasion I was told there is no reference number for a call. Today I called again & got hold of an agent in Durban, called Sbongiseni who for the first time told me that he would log a case, which he promptly did & I received an sms giving me the case number, which for the first time gave me a little hope. I was again promised that someone would call me back. How can Telkom afford to give clients such poor service!