AP
Andre P

1 reviews | Active since Mar 2017

25 Apr 2018, 16:46

TELKOM MOBILE ASSISTANCE

Two days in a row now I have yried contacting Telkom Mobile help line and get placed on hold for a long time without getting to talk to anyone. "Please hold as all our consultants are busy" NONSENSE! With the tracking info a available I have not even received the courtesy of a return call even after being a customer of 40+ years. But then maybe my expectation of good old customer service is also too old??

0
Replies (1)
Telkom
Telkom's reply08 May 2018, 10:12
Official

Hi Andre

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards

Bradley

Telkom Social Media Team

Best regards,