Telkom Mobile are *****ing peoples money

I bought a Free Me 5gb data bundle on 26 March 2018 in the afternoon but to date i still have not recieved the bundle . I have checked my balance since then but nothing has reflected. I called the Telkom Mobile Call Centre on the evening , i had to hold for about 25mins before i spoke to an agent who told me to email the confirmation of purchase from my bank which i sent to her email ********** To date she has not responded or rectified my query. I called Telkom Call centre again today and spoke to Boitshoko Moruwa who told me my 5GB data bundle was used up over the past 2 days , which is total nonsense as i never recieved it when i check my balance i get information on remnants of lasts months bundle i.e i purchase the same bundle every month . I asked her to send me a breakdown of the usage as that is impossible. My previous months usage of the bundle shows that it lasts me a full month even more at times. I need this resolved immediately, i am very disappointed in your service i bought this data bundle 2 days ago and when i check my balance on my phone it does not reflect. Is Telkom now *****ing peoples money. Your call centre agent Boitshoko Moruwa had the audacity to tell me that loading a data bundle and it not reflecting when you check your balance is normal , you can listen to the record of the call i had with her to confirm that . What kind of nonsensical ******** response is that !!! I NEED THE DATA I BOUGHT ON 26 MARCH 2018 TO BE LOADED ASAP WITHOUT FAIL. NOT DOING THAT IS TANTAMOUNT TO *****ING FROM ME !!