Telkom mobile are harassing me. They are **********.

Good day. I had a bad experience with Telkom mobile. A consultant phoned me around the 9th of May about an offer for airtime and unlimited data, and promised all sorts of other benefits. I accepted the offer over the phone. I then asked Telkom mobile after a day to send me the details of the order on email to verify the offer details. Most of these consultant do not want to send the details of what they over by email for one to check first. To my horror, the email details recived later were not as per telephonic conversation, and I decided to cancel the order. The order was cancelled on the 14th of May and Telkom mobile assured me that I will not pay anything after cancelling the order and also if I do not accept the parcel.

The emails I sent about cancellation were responded to by Ntombifuthi Goba and Merlyn Oakes.

Every two days after that, that telkom mobile phoned me for delivery even when I refuse to accept delivery. After a week, they still phoned to confirm that I cancelled the order. Still after this confirmation, they phoned non stop to tell me to accept the parcel. Today the 31st of May, someone phoned again to inform me that I should accept the order that is on the way.

I feel very much harassed by telkom mobile and looked to hellopeter for help.

My account was debited today with R150 seemingly for administration fee. I do not want to pay this amount because I cancelled the order and what was promised over the phone is not what the email showed.

I phoned telkom mobile today (31st May) to inquire about this non stop harassment and the consultant who answered the phone dropped it on my ear when I requested the reference number and their name.

This is the worst form of non professionalism I have ever seen. This way of doing business is misleading and **********.