Telkom Mobile are failing to close off my contract

Good day<br> <br> Telkom does not want to close off my contract even though the contract period has ended. I have two contracts with Telkom one for an iPhone 6 and a Tablet galaxy tab. On the 13 of October I filled in a contract cancellation form, I submitted it in the Johannesburg CBD branch. When I followed up a month later I was told by the call centre that my request was put in the wrong queue, so I made another request again on the 1st week of December. Two weeks later got a call from a lady called Thulisile Khumalo stating my contract will be closed and my money will be credited back into my account. Sadly none of that has materialized, what has happened they've managed to renew this tablet contract and charged me some renewal fees which are ridiculously high and just kept on debiting my account normally. It was so easy opening up my contract but closing it seems to be a mission and a half for me.<br> <br> Here are my details for the contract that should have been closed 2 months back:<br> <br> Device : Samsung galaxy tab 3 <br> Number : *** <br> My contact Number : ***<br> Name: Mlungisi Clive<br> Surname : Mpanza<br> Contract end date: 01/11/2015