1 reviews | Active since Feb 2012
Telkom Mobile - are completely useless
I cannot express how angry I am with this company.
Having decided to give up my Vodacom number and move over Telkom I was not-displeased. Until someone *****ed my account and I was suddenly being billed for a device and number that was not mine. After a month of many phone calls I was promised that the matter would be resolved.
Well it was. Not only did they successfully cancel the incorrect number, but they have also managed to cancel the correct one. Needless to say they "cannot reinstate it". This has caused a multitude of problems least of which is the fact that I now cannot transact on my bank account. Having just undergone surgery I am in no condition to go to the bank, and need a phone that works.
No problem I think. I will apply for a new contract and give Telkom another chance. (I know - stupid). Sorry ma'am your application has been rejected and the system doesn't say why.
Thank you Telkom for making a small problem a thousand times bigger. Guess I will be returning to the lesser of the two evils - Vodacom.
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Hi Mandy,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that your contract was cancelled and credits passed on the account as per confirmation that was sent to you from ***** Team, case :***7.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Mandy,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that your contract was cancelled and credits passed on the account as per confirmation that was sent to you from ***** Team, case :***7.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,