1 reviews | Active since Mar 2009
<p>I went into Telkom store in Greenstone on 30 Nov and was told that I couldn't apply for a phone cos I owed them R903. So I paid the amount on 1st Dec and went to the Telkom Store in Centurion on 2 Dec. I dealt with a guy named Ludwe or something like that. He processed the entire application and then said it's now with Credit Vetting and then he opened a case ********** 2. Then said it will take 24 hours to sort out. I called on 3 Dec and it wasn't resolved. I went into the store at Centurion mall again today only to be told it still wasn't resolved. I received a message at 12:11 today saying it's resolved. I call the store and go through to a call centre to be told it's still with Credit Vetting dept and the application still hasn't gone through! How long does it take for Telkom to sort out customers applications and all this running around is so uncalled for!</p> <p>The reason there was 903 outstanding was a because of reconnection fees being added to my monthly bill on my landline and I've asked them to cancel the account and they still accumulated to R903!!! Becuase of the inefficiency on resolving that issue I suspended my line with you guys.</p> <p> </p> <p>Now it seems the same has to happen with this application if someone doesn't process this application asap!!!!!</p> <p>It's frustrating dealing with you people!</p>
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to the Store for further assistance.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to the Store for further assistance.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Thank you for escalating. I am hoping this gets sorted out.
Thank you for escalating. I am hoping this gets sorted out.
Hi Busi,
The guy from Telkom called me now and says that my credit score is low, however I have sent you guys my credit score which reflects excellent and I even called Transunion and Experian and I don't have any defaults. I asked him where is Telkom getting their report from, he couldn't tell me. I asked him for a contact person at Telkom he isn't allowed to give me those details. Then he says I need to pay 30% of the device costs which is about R3000+
Please tell me what I can do now! Cos it seems like no one can help.
Hi Busi,
The guy from Telkom called me now and says that my credit score is low, however I have sent you guys my credit score which reflects excellent and I even called Transunion and Experian and I don't have any defaults. I asked him where is Telkom getting their report from, he couldn't tell me. I asked him for a contact person at Telkom he isn't allowed to give me those details. Then he says I need to pay 30% of the device costs which is about R3000+
Please tell me what I can do now! Cos it seems like no one can help.
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