Telkom mobile and their insurance are just NONSENSE!

I’m so angry right now, even regret taking a contract phone with my husband. We should have known better! We bought a contract phone for my husband in August 2022. The consultant who assisted us convinced us to take up their phone insurance, so we did. I January 3rd 2023. My husband got ****** and the phone was forcefully taken from. We did the claim, submitted all requested documents, to this day. He hasn’t received another phone. We call numerous time to inquire, but nothing seems to work. They level of professionalism is just the worst with Telkom mobile. The monthly deductions are still continuing for the phone and insurance!