Telkom Mobile and Telkom Stores

<p>I have been so frustrated trying to renew my daughter's contract. Our attempts went on for a period of four weeks and 3/4 visits to the store - 15 minutes away, waiting in queues for up to an hour. Information we were given was incomplete, we were not notified that the stock had arrived and the final staw was when the system would not accept the advertised contract and there was no way of overriding it or rectifying this. We then tried to give our notice - approximately 6 weeks before and were told we could not. We had to wait until one month before, which is ridiculous. I did not have a chance to get back to the store until 10 Novemer - 20 days before the contract falls due, only to be told I had not given enough notice. I feel the least Telkom could do is cancel my contract on 1 December after everything we have been through. Logically it just makes sense to start a contract with a new service provider on 1st of the month. And I really feel that 20 days notice is sufficient, bearing in mind I had tried to do it earlier and they would not let me. I have called on 3/4 different occasions. It is impossible to get an answer from the call centre. I have also sent a complaint through to the relevant departement (nearly a week ago) and I am still waiting. I am so frustrated dealing with them so I really hope you can help me.</p> <p>Sharon Ballack ( ********** 499)</p>