Telkom mobile and mondo telkom

So I took out a contract with mondo mobile and waited a month and a half to receive device I received it on the 10th of April with mondo telkom saying it's with telkom for activation please wait 24 hours to 48 I called mondo Wed and thur they assured me it's in process for sim to be activated a telkom agent even told me it's 48 working hours so it's 8 hours of work in day and I must wait till 8 hours of work reaches 48 to 72 hours then it will be activated I phone today again Friday 13 april and telkom agent told me son will be activated today COB......still nothing I chatted online to telkom agent they CONFIRMED THAT NO CASE WAS LOGGED FOR SIM TO BE ACTIVATED AND I MUST WAIT ANOTHER 48 HOURS FOR SIM TO ACTIVATE...HOW LAUGHABLE IS THIS WHAT KIND OF SERVICE ARE YOUR PROVIDING ABSOLUTELY THE WORST EVER!I'M SITTING WITH PHONE THAT CAN'T WORK AND TELKOM DEDUCTED MY ACCOUNT ALREADY, I WOULD NOT ADVISE ANYONE TO TAKE ANYTHING OUT WITH TELKOM!