Telkom Mobile and its Nonsense service

I got a laptop from Telkom on contact beginning of May. The laptop had faults and I had to take it in for repairs from the get go. I then discovered that I was sold a faulty device and the warranty company gave me a new one. The new laptop also had faults eg it stopped charging. I called again and a repair guy came and fixed it. The laptop then had another fault where it kept on switching itself off randomly. I called again for repairs and they came and fixed it. All of this is happening while they are debiting my accebut every month my laptop has to be taken in for repairs. I called Telkom and I was told that a lady from finance would contact me regarding that. I've bern waiting for 4 months for that call.

I called telkom again this month to change the debit date for my contracts and I was told that it was done,only for them to debit me on my old debit date. I called and I was told that they do not have the debit date I asked for, weeks later. I asked to speak to a supervisor and I spoke to the lady by the name of Lizeka Ntabeni.

I am not respected as a paying client and I keep getting nonsense service time and time again! I am being told that I cannot take back my laptop but yet I'm paying for something I don't have majority of that month because it's gone in for repairs. I am an online student at UJ who had to submit assignments every week online and people are robbing me of my money. P