Telkom Mobile - An unprofessional company with lacking customer service

<p>I joined Telkom mobile in February 2014 when they "needed" customers. They were offering a contract for 5 gb data per month. 39 months later, one good day, I pick up my phone and I have no data. So no phone.</p> <p>I contact them and they say that because my contract is now on a montly base, they have cancelled it and they now give me 150 mb data, which of course, is not what I need nor what I signed for.</p> <p>They tell me that they log my case and that they will call me in 72 working hours. 10 days later and after 4 phone calls, as well as a visit to one of their stores, they tell me that they are scalating my issue. ALL the supervisors are either busy with other calls or on training. They don't explain to me my possibilities - just to go to a Telkom shop and upgrade. It is obvious that when they need you, the capture you with enticing contracts but when you are obsolete (e.g. large data contract on not enough money as far as they ar concerned) they ditch you. Very unloyal to their loyal customers.</p> <p>They should have written to me in advance to explain what was happening. Why after 39 months? Who makes the choice to give me 150 mb? Why do they still take my money?</p> <p>We are cancelling a 20 year land line with Telkom, we are signing a contract for WiFi with one of their competitors because of their terrible service and blatant disregard of their customers' needs, and I will be looking for an alternative contract for my cell phone asap since their arrogance makes it so obvious that they don't need their customers' money.</p>