Telkom Mobile (Alberton Branch) - Handset problems

<p>I have a contract with Telkom mobile. I wanted to return my handset for repairs (Samsung S6), but because I don't have my original till slip, they cannot assist. I had my contract on hand, but this was not sufficient. They simply reply by saying that they cannot assist without the slip.</p> <p><br />What am I meant to do? Surely I am on the system! According to them, if they were still on the old system, they could have done a re-print, but now, not able to assist. Sorry!</p>