Telkom Mobile agents terrible

This morning I was on "chat to an agent" for allmost an hour, accomplishing nothing. I wanted him to convert the airtime to data as it was impossible to get into the "out of bundle" page where i can recharge. He gave me th prizes, I chose the one I allways chose and then he said sorry prize went up. What nonsense is this.

Then he rudely just close the chat after I said i am going to complain. He wasted allmost an hour of my time