rF
roxanne F

1 reviews | Active since May 2016

19 May 2016, 18:58

Telkom mobile agents are *****

<p>I took out a data contract with a router and had to call the call centre each time because it didn't work then I was told they can't help go in store when I went in store they couldn't help me either. I am paying monthly for a contract I can't use and am told if I want to cancel I have to pay cancellation fees. But when I was sold the contract I was not advised that it's a telkom data coverage only. I don't get coverage anywhere. I complained I called the sales department the customer service centre and I go online and am told they will get back to me but no one does. I ask to speak to a manager they are not allowed to transfer me to a manager I am told. This is by far the WORSE service ever. I will NEVER recommend telkom mobile to anyone. All they care about is sales but when you have a query no one can help. Why would I take out a contract that I can only use in specific area and when I am in the area I still don't get coverage. I am paying for a contract I can't use. </p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Telkom
Telkom's reply23 May 2016, 13:38
Official

Hi rockals

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

In the interim, please message telkom the affected no and physical address.

Your reference number is SM235855 .

We apologise for any inconvenience caused.

Kind regards

Igsaan

Telkom Social Media Team