TELKOM MOBILE AGENTS

Good Day. I need someone to tell me from the WEBCHAT below that this agent assisted me ??

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9:59:55 AM You: hello!!

You are currently being assisted by Dineo Nkabinde

10:02:06 AMDineo: Thank you for contacting Telkom, you are chatting to Dineo. How may I assist you?

10:02:09 AM You: hi\

10:02:29 AMDineo: Good day Mabsa, how may I assist you?

10:02:33 AM You: i have been trying to "port in" via your website but I keep getting error

10:04:18 AM You: ..................

10:04:19 AMDineo: Kindly be advised that we only have 2ways to port via sms or the store

10:04:51 AM You: then why is there an option online to "port in" ???

10:05:16 AMDineo: As advised Mr Mabsa there is only 2ways

10:05:22 AMDineo: Is there anything else you need assistance with?

10:05:28 AMDineo: For more information on our products and services , please log on to www,telkom.co.za or make use of our self service portals .The Telkom app or website or use the USSD codes or IVR

10:05:40 AM You: first of all, when I bought this sim at pep. they told me my number will port

10:05:45 AM You: which it did not!

10:06:20 AM You: you sre not really assisting you know....

10:06:26 AMDineo: Please use the below steps to port

10:06:27 AMDineo: 1.Buy and RICA a new Telkom SIM with the same details as the other SP sim card

2.SEND SMS FROM THE NUMBER TO BE PORTED: PORTME#IDnumber#ICCD (from the TM sim) to ********** 678

If you are on a contract visit your nearest store, take with you your ID book and proof of residence for assistance.

10:07:18 AM You: so I MUST BUY ANOTHER SIM CAR ?

10:07:23 AM You: CARD ?

10:08:52 AMDineo: Due to no response, I will be forced to release the chat, should you require further assistance, please do not hesitate to contact us again. Thank you for contacting Telkom Mobile, enjoy the rest of your day.

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